This fall, KSS conducted a version of WeighMaster / DCS training specifically designed and focused for our Sales staff. In these 2-day targeted sessions completed in three KSS locations, instructor Tim Caldwell worked with our sales staff to address WeighMaster products along with associated setup and equipment configuration related to marketing these systems to our customers. Staff completing this course learned to utilize newly revised, step-by-step instructional templates to assist in proper selection and implementation of advanced WeighMaster products for our customers. Having a better understanding of our customers’ needs will insure a smooth transition to these complicated and amazing systems.
Tim has many years of experience in both installing and programming WeighMaster and other data collections systems and was the perfect choice to conduct this training. KSS sales staff now have a much better understanding of the equipment, software, data and programming protocols that apply to these systems which should result in very satisfied customers.
We believe that the better our sales staff understands and can explain the benefits of our many products, the more satisfied our customers will be with the end product. Based on the success of these three regional training sessions, KSS leadership plans to explore other, similar training opportunities for our sales team in the future.
WeighMaster is Kanawha Scales’ proprietary data collection system for bulk weighing that features flexible and configurable operation, attended or unattended weighing options, ease of use, sophisticated reporting capabilities, real-time viewing of data, and outstanding support and service.